Return policy

Last Update: July 2025

At B-ella-G Active, every garment is carefully inspected before being shipped. We do not accept returns, without exception.

Exchanges
We accept size exchanges within the first 7 business days after receiving your order.
The item must be new, unused, unwashed, with original tags and packaging.
Shipping costs for exchanges are the responsibility of the customer.
Only one exchange per order is allowed.

We do not accept exchanges or returns for:
• Sale or clearance items.
• Sports underwear (for hygiene reasons).
• Products with signs of use or damage.

Shipping Policy Summary

Domestic Shipping
• Santo Domingo: 1–2 business days – RD$200
• Rest of the country: 2–4 days – RD$250 to RD$300

International Shipping (U.S.)
• Standard shipping: US$12 (7–10 days)
• Express courier: US$20 (3–5 days)

We do not ship to P.O. Boxes.
All orders are processed Monday through Saturday, from 9:00 a.m. to 6:00 p.m.